| Pens
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I just love the Laban compact pens. I'd love one to match each of my handbags, but that would be madness wouldn't it?! Jane S, Liverpool 10 Oct 10 |
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| Frequently Asked Questions |
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Here are the answers to the most common questions we receive. We add to this list whenever something new comes up which is likely to be of interest and help to others. Unfortunately, we are not able to help with enquiries about pens that are not a part of the SimplyPens hand-selected range.1. What kind of refills do your pens take and do you sell them? Our pens take standard refills available from good high street stationers, unless otherwise specified. As refills are so easy to obtain, we do not sell them ourselves. 2. Do you offer pen engraving? We are sorry but we don't offer an engraving service. Many of our pens can be engraved professionally, but we do advise customers to check the warranty as in some cases this may invalidate it. 3. What kind of warranty do your pens come with? Our pens come with a minimum 1 year manufacturer's warranty as standard, and in some cases up to 5 years may be offered by the manufacturer. 4. Do all your pens come in gift boxes? In most cases, yes. We really feel presentation or gift boxes are important, and we try to show a picture of the box whenever we can. However, there are just a few pens in our value range that are loose. 5. Do you offer overseas delivery? At the moment SimplyPens is a UK only retailer, but we hope to offer overseas delivery in the near future. 6. Do you offer pen repairs? Unfortunately we are not able to offer pen repairs. However, if you have purchased your pen from us, and it falls within its 12 month warranty, please return it for repair or replacement. 7. Are your delivery times guaranteed? We use Royal Mail Signed For (1st or 2nd class) who aim to deliver 1st class packets the next working day and 2nd class packets within 3 working days. However, this service is not guaranteed and may be affected by postal service issues. We therefore offer a guide of 3-5 working days for our £2.95 delivery. Free delivery may take a little longer. Purchases over £30 are tracked, so we will always know if and when an item has been received. In the case of our optional priority delivery service, arrival within 1-2 days is guaranteed. 8. Do you charge for delivery? Orders over £25.00 are free. Otherwise the postage cost is £2.95, regardless of how many items you are purchasing. To see more information on our delivery service, please see our Shopping Terms. |
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